SMA Service 1.5

The new SMA Service app is a valuable tool tailored to assist PV installers with essential tasks, such as accessing real-time system information, facilitating prompt error analysis, and offering repair guidance.

Through this app, users can promptly address issues and benefit from professional support during servicing.

• Error analysis: Users receive detailed error descriptions and fault rectification recommendations upon entering error codes. This feature enables efficient troubleshooting, enhancing customer satisfaction. Moreover, the analysis function operates offline.
• Repair: The repair function provides step-by-step visual instructions for replacing individual PV inverter components. This streamlined process ensures quick and effective device maintenance. Users can also preview the exact location of affected components on request. Furthermore, this function is accessible offline.
• Documentation: The app hosts documentation for the SMA product portfolio. By selecting the relevant product family, users can access and download necessary documents for offline viewing.
• Contact: Quickly connect with SMA by accessing the contact center's telephone number directly from the app with just one click.

Enabling users to perform tasks efficiently and access crucial resources, the SMA Service app proves to be a reliable companion for PV installers.